Customer Service Manager

Do you get excited when you work closely with innovative technology such as Al and robots?
Would you like to learn about logistics operations?
Are you ready to discover the new exciting world of smart robots?
If your answers are mostly yes, then you should keep reading.
At Nomagic, we're on a mission to automate human repetitive manual tasks with intelligent robotics. We're now looking for a Customer Service Coordinator, who will coordinate operations at our customers' site in Europe and represent our team onsite.

Offer essentials:

Long-term contract - working with customers across several locations in Europe

Adventure mode - the opportunity to develop with us new robotic systems onsite and frequent travels (hybrid mode of work)

Work with robots every day

Relocation package

Attractive salary adjusted to the location

English speaking environment

Truly flexible working hours 

Some of the problems you may try to solve with us:

Coordinate support between our client and Nomagic team

Assist customers with issue resolution in a timely manner

Create documentation and train local teams on how to handle robot operations and maintenance

Deploy improvements to Nomagic software and hardware following instructions from our engineering team

Conduct preventive and reactive maintenance of the hardware of our solution: suction system, cabling, etc

Suggest improvements on processes, maintenance, and operations according to new learnings and errors

Represent remote team in meetings and other communication

What skills we’d like you to have:

Excellent communication skills in English and German

Technical or logistics background

Mechanical skills - do you know how to calibrate a camera? That's great!

Customer satisfaction mindset

Capacity to interact with different systems in an efficient manner and quickly learn new sets of instructions

Ability to handle simple hardware and software tasks

Energy and hands-on attitude! Strive to get things done and find solutions, whatever it takes