About this role
Technical Product Support
Juo, a fast growing tech startup, is looking for a technical product support to join the team in Wrocław (PL), Gdańsk (PL), Warsaw (PL) or remotely.
About us
At Juo, we’re building software for businesses that want to build and run their subscription offering. Business model-wise, Juo is a B2B SaaS company.
Our initial and current focus has been on direct-to-consumer ecommerce businesses selling physical products, but our goal is to make Juo components applicable in any industry where a subscription model can be applied for selling things.
Juo operates at the intersection of a few areas, like ecommerce and payments, and especially the new platform, with a strong focus on developer experience.
The team is lean and consists only of very experienced people. We had built other successful businesses together. We’d built unsuccessful some too and learned a ton from that.
We’re backed by fantastic investors (Kogito, SMOK) and advisors, including domain experts from companies such as PayU, Piwik PRO, and Your KAYA. We’ve raised two financing rounds, and the most recent one is just about to be announced.
In other words, we have all the resources needed to be able to focus on building the product.
The role: Technical Product Support
At Juo, building strong relationships with clients is deeply embedded in our operational philosophy—it’s one of our core processes and unique value propositions. As a SaaS business, customer retention is a key performance metric.
We’re looking for a curious problem-solver and excellent communicator who knows how to ask the right questions and find answers on the go. You’ll talk frequently with our clients, so you need to be comfortable with that.
Working directly with clients, you’ll impact their happiness, satisfaction, and use of our platform. You’ll work at the intersection of support, product, and growth—feeding all teams with customer insights.
Our flat structure means we value long-term thinkers who are driven by impact, not opportunism. We’re as serious about building great products as we are about fostering strong relationships.
Responsibilities
- Communicating with clients via different channels (Slack, Intercom, Email, Zoom)
- Investigating and resolving reported issues
- Working closely with engineers to reproduce and resolve them
- Building long-term relationships with clients and partners
- Gathering insights from the clients regarding potential new features
- Onboarding of new clients
- Actively shaping and improving support process
Requirements
- 4+ years of experience with customer / product support
- Curiosity and problem-solving skills
- Fluent English (written and spoken)
- Fluent Polish (written and spoken)
- Positive attitude and natural ability to build relationships
- Ability to collaborate with cross-functional teams (product, design, and growth)
- Comfort working in a lean startup environment — you don’t wait for playbooks, you write them
- Keeping an open mind and excitement when learning new skills
- Ability to learn and adapt fast
- Proficiency in using AI to streamline your work
- Nice-to-have: familiarity with ecommerce and front-end stack
What we offer
- Being a part of a high-trust team you can rely on
- Taking an active part in building a revolutionary product loved by its users
- Competitive salary + Employee Stock Ownership Plan (ESOP)
- Full time, fully remote
- Team retreats (we love getting together in person a few times a year)
- Paid vacation days
- MacBook Pro and all necessary tools (including AI credits)
- 1-on-1 access to the founders, investors, and advisors — your insights matter
How to apply
If this feels like the right fit, send an email to Marcin at [email protected] with your resume, a few words about yourself, and why you want to join Juo.
We don’t like long processes — usually ~3 weeks from first email to decision. We answer every application. If it clicks, next step is a quick 20-30 minute call, and we move from there.
If you think you’d enjoy working with us but this isn’t quite the role, tell us anyway — we’d love to hear from you.
Either way, we’re excited to meet you!